Privacy Policy &
Terms of Service

When you interact with Alnashra Tour and Travels — through our website, phone calls, WhatsApp, or email — we may collect certain information to process your enquiry and provide you with the best possible travel experience.

Personal Information

• Full name and contact details (phone number and email address)
• Travel dates, destination preferences, and number of travellers
• Package preferences and special requirements or requests
• Payment-related information (only through secure, authorised channels)
• Government-issued ID details required for booking (e.g., Aadhaar, Passport) — collected only when necessary for permits or hotel check-ins

Technical Information

• Browser type, IP address, and device information
• Pages visited, time spent, and referral source (via cookies)
• Form submission data and communication history

Your information is used solely to provide, improve, and personalise our travel services. We are committed to using your data responsibly and only for the purposes outlined below.

• To respond to your enquiries and provide tour package quotes
• To process bookings, arrange accommodations, and coordinate transportation
• To send booking confirmations, itineraries, and important travel updates
• To fulfil legal requirements such as hotel registrations and permit applications
• To improve our website experience based on usage patterns
• To send occasional offers or updates (only with your consent)

We do not sell, trade, or rent your personal information to anyone. However, to fulfil your travel booking, we may share limited information with trusted service partners:

• Hotels & Houseboats — Name, check-in dates, and number of guests for reservation purposes only
• Transport Partners — Name and contact number shared with drivers for pickup coordination
• Local Guides — Basic trip details to ensure proper guiding services
• Government Authorities — ID details when required by law for permits (e.g., wildlife sanctuary entries, restricted area permits)

All third-party partners we work with are vetted and bound by confidentiality obligations. They are only permitted to use your data for the specific service they provide.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (e.g., form submissions, session management)
• Analytics Cookies: Help us understand page views and visitor behaviour to improve our website
• Preference Cookies: Remember your settings and preferences for a smoother experience

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. We do not use any advertising or tracking cookies that profile you across other websites.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• Secure, encrypted communication channels for handling sensitive information
• Restricted access to personal data — only authorised staff handle it
• Regular review and update of our security practices
• Secure deletion of data that is no longer required

You have the following rights regarding your personal data. To exercise any of these rights, contact us at alnashratourandtravels@gmail.com.

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your data where it is no longer needed
• Right to Object: Object to processing of your data for marketing purposes
• Right to Portability: Receive your data in a structured, machine-readable format

We will respond to all verified requests within 30 days. We may need to verify your identity before fulfilling your request.

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18 years of age without verified parental or guardian consent.

When booking a family package that includes children, all information provided is considered to be submitted by the adult responsible for the booking. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.

By accessing our website, submitting an enquiry, or making a booking with Alnashra Tour and Travels, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

These terms constitute a legally binding agreement between you ("the traveller") and Alnashra Tour and Travels ("the company"). We reserve the right to modify these terms at any time, and the most current version will always be available on this page.

Alnashra Tour and Travels provides travel planning, tour packaging, and booking services for destinations in Jammu & Kashmir, India. Our services include but are not limited to:

• Customised tour itinerary planning and consultation
• Hotel, houseboat, and resort accommodation bookings
• Ground transportation including cabs, Tempo Travellers, and coaches
• Guided sightseeing, trekking, and adventure activities
• Vaishno Devi yatra arrangements and coordination
• Airport/railway station transfers
• Permit and documentation assistance where applicable

We act as an organiser and facilitator. Individual service components (hotels, transport, activities) may be provided by third-party vendors. While we carefully vet all partners, we do not directly control their services.

Booking Confirmation

A booking is confirmed only upon receipt of an advance payment and a written confirmation from our team. Verbal or informal commitments do not constitute a confirmed booking.

Payment Terms

• Advance Deposit: A minimum of 30–50% of the total package cost is required to confirm your booking.
• Balance Payment: The remaining amount must be paid at least 7 days before departure, unless otherwise agreed in writing.
• Accepted Modes: Bank transfer (NEFT/IMPS/UPI), cash, or other mutually agreed payment methods.
• Receipts: Official receipts will be provided for all payments received.

Pricing

All prices are quoted in Indian Rupees (INR) and are subject to availability at the time of booking. Prices may vary based on travel dates, season, group size, and hotel availability. We reserve the right to revise prices due to fuel surcharges, government taxes, or unforeseen cost increases, with prior notice to the customer.

Cancellation by Customer

• 30+ days before departure: 10% cancellation charge of total package cost
• 15–29 days before departure: 25% cancellation charge
• 7–14 days before departure: 50% cancellation charge
• Less than 7 days / No Show: 100% cancellation charge (no refund)

Cancellation by Alnashra

In rare circumstances such as natural disasters, government restrictions, civil unrest, or force majeure events, we may cancel or reschedule your tour. In such cases, we will offer you the option of a full refund, a credit note, or an alternative travel date — with no additional penalty charged.

Refund Processing

Approved refunds will be processed within 7–14 working days to the original payment method. Refunds for bookings made through bank transfer may take additional time depending on your bank.

Alnashra Tour and Travels acts as an organiser of travel services and is not directly responsible for the actions, omissions, or defaults of third-party service providers including hotels, airlines, transport operators, and activity providers.

• We are not liable for delays, disruptions, or cancellations caused by weather, natural disasters, political events, or force majeure
• We are not liable for loss of personal belongings, injury, or illness during travel
• We strongly recommend all travellers obtain comprehensive travel insurance prior to departure
• Our maximum liability in any circumstance shall not exceed the total booking amount paid by the customer

All travellers booking with Alnashra Tour and Travels agree to the following responsibilities:

• Ensure valid government-issued photo ID is carried at all times during travel
• Obtain any required permits, visas, or health certificates well in advance
• Behave respectfully towards local communities, culture, and religious sites
• Follow all safety instructions provided by guides and transport operators
• Not engage in any illegal activities during the tour
• Adhere to the itinerary; any deviation is at the traveller's own risk and cost
• Inform us promptly of any medical conditions that may affect your travel

We reserve the right to remove from the tour (without refund) any traveller whose conduct is deemed detrimental to the safety or enjoyment of other travellers or our staff.

All content on this website — including text, images, itineraries, logos, design elements, and graphics — is the property of Alnashra Tour and Travels and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, or commercially exploit any content without our written permission
• Itineraries and package designs created by us are our proprietary work and may not be shared with competing agencies
• Photographs or videos taken during tours featuring our branding may not be used commercially without consent

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the courts of Jammu & Kashmir, India.

Dispute Resolution Process

• Step 1 – Direct Resolution: Contact our team at alnashratourandtravels@gmail.com or call +91 81305 00813. Most issues are resolved within 48 hours.
• Step 2 – Mediation: If direct resolution fails, both parties agree to attempt mediation before pursuing legal action.
• Step 3 – Legal Action: If mediation is unsuccessful, disputes may be referred to the appropriate courts in Jammu & Kashmir.